January 2020 »

Why Amazon’s ‘1-Click’ Delivers Better Customer Experience

Introduction When Amazon came into business over 20 years ago , no one could have predicted that we were...

Jan 16 · 3 min read >

Let’s Talk Customer Experience (CX)

Customer experience (CX) is the mental, emotional or physical state of a customer as a result of some interaction...

Jan 11 · 2 min read >